It's great to hear your wall socket concerns have now been addressed and resolved. Networking and WiFi. Depending on the age of the property the wall socket might be marked NTL or CATV or Cable TV etc. Security matters. But I have no Virgin Media Wall socket in my house. The cable could be hidden within, or behind, furniture. on 03-08-2020 18:05. Tried looking but can't see a way to book an engineer for this? Thanks Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to. Manage Your Account. Follow these simple installation steps for your Virgin Media home phone set up. Installing and configuring your kit If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoHi all. I’ve tried calling but the people I’m connected to keep hanging up. No Virgin wall socket sophiep0989. Virgin Mobile. Reply. . The OUT terminal from the Technetix isolator has a terminator cap on it. Booking an engineer is easy with Virgin Media. Get more from your Virgin Media setup. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. Need some help with the installation. My Virgin Media App. I want to book a new appointment and have the technician install a wall socket, or connect the isolator cable to the openreach MK3 box directly. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. i opted for the self install, however on inspection we don’t have the wall socket to plug the broadband into. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. Browse Virgin Media Virgin Media Community. pdf (virginmedia. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. correctly to the Virgin Media wall socket, please follow these instructions to get set up. Manage Your Account. Account - Cable. Virgin Fibre Areas only. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Just had self installation delivered, have no wall socket just two cables from the wall. I have just recently signed up with virgin media previously having sky but have no wall socket I think I need to book a engineer visit but don’t no how. The cable could be hidden within, or behind, furniture. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on the wall. Occasionally only a very short stub of wire is left behind often hidden within. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. The Openreach socket is entirely irrelevant in any case. Explain what needs to be done and book an engineer visit. The cable could be hidden within, or behind, furniture. how can we go about changing our self install to having someone come and install it for us?Unlike Virgin Media, BT’s self-installation process is free of charge. For into also image of the. on 03-08-2020 18:05. I just got Virgin Media kit and read all information carefully and checked - 5200805. I'm on Gig1 with coax cable and wall sockets from the ntl days and no issues here. . There is no fibre socket in this house. Im trying to work out what connector is on the coax used to connect the hub 5 to the virgin media wall outlet. Learn more. Stay safe online. Options. It arrived yesterday and I’m assuming I’m being charged as of yesterday but frustratingly there is no VM wall box. A couple of past ex. Can you check outside and look for the. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. Tech Chatter. No Wall Socket For Self Install Virgin Media Community 4594311. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. Hi, I have the same problem with there being no Virgin Media wall socket in the house that I have moved to on 15 July. Get the Hub ready by connecting the wires. However, checking the property’s inventory, I noticed that there is an Openreach phon. Networking and WiFi. 😞 There are cases where we'd need to convert a self-install to a. All the wall sockets I can see are for BT. Manage Your Account. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. Would I be able. Getting Connected with Virgin Media is easy when you have a wall socket. Security matters. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. Phone. However, there is no Virgin Media Wall socket in my house. The wall socket I have within my home does not appear to be working. on 14-09-2022 12:00. Select the correct HDMI input for your box. Turn on and start the Box. 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. I am so sorry to hear that you seem to be missing a wall socket in the home. Hi all, I’m terrible with networking and never had to self install a fibre connection before. As its likely you are in a flat, the media outlet plate is most likely what was used by the previous user (via the SAT1 socket). There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Is here anyone from the Virgin Media team who can get - 5378662We recently applied for a virgin package of tv, phone and broadband. 3K subscribers in the VirginMedia community. Virgin Phone Switchover. QuickStart, set up and connections. Surly there has been a connection previously otherwise we wouldn't have bee. There is no difference in wall sockets and cables, so you can freely connect any device to any socket. VM will usually only supply a Quickstart to a property that had VM previously. Fairly sure a "self install" is just them sending you the Hub and telling you to plug it into their already existing coax box on the wall. In response to Travis_M. Account - Cable. 3K subscribers in the VirginMedia community. Got my virgin media self install kit but I don't have a virgin socket. Switched On Families. . They'll then install a fibre socket inside. SpeedWas able to purchase a self install setup but have no wall socket. What to expect with broadband. I don't work for Virgin Media. Hopefully you won't need anything further from us on this matter, but do. . Virgin Media; My Virgin Media; Shop;. I'm a Very Insightful Person, I'm here to share knowledge, I don't. I ordered self-install kit just to find out there is no Virgin socket in my new property. My Virgin Media App. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Being connected to the internet is one of the most important modern essentials in 2022,. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. Basically opened it, removed the connector and put there wire through the wall. 2 hours ago. by eddie778 • Just joined. I am so sorry to hear that you seem to be missing a wall socket in the home. #2. Vonage 2nd line. Plug into the Hub. screw the master socket back to the wall. I was unable to do step 1. Friday or 8AM. Security matters. My Virgin Media App. on 06-03-2023 09:36. My Virgin Media App. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. Thanks for the reply. Stream from Virgin Media. . If you in a property that's recently been added to Virgin. Virgin Media; My Virgin Media; Shop; Help;. My Virgin Media App. Picked up my self install but I cannot work out what my 'live' wall plug is. Also tried the Ethernet, not. Have you tried calling the pre-installs team on 0800 052 1734? I don't work for Virgin Media. . Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Browse Virgin Media Virgin Media Community. yesterday Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Account - Mobile. Placed an order and the lady said we were eligible for quick start self installation. Manage Your Account. If you in a property that's recently been added to Virgin Media's network we have another video th. Thing is, I've been to the house, Virgin haven't, and I am 99. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile…If you don't have the cabling then call the pre-installs team on 0800 052 1734. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. The box does however have a hole in the bottom, through which i could see some. Just. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Select the correct HDMI input for your box. Hi I have the same problem. Account - Cable. Most QuickStart kits have just 6 cables, connectors and powerlines to. Installing and configuring your kitHi cmoorcroft, Welcome and thanks for reaching out to us here on the Community We would be happy to assist with booking a visit to get the socket installed. Self install on 13-06-2022 17:14. Home Phone. I’ve tried calling but the people I’m connected to keep hanging up. Switched On Families. Otherwise you will need a maned install and call pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to connect the isolator cable to. Push the white cable with the black label into the Hub. (I did this video to help/guide new engineer as I did not find. |. Hi @Abigaill. Account - Cable. First picture is telephone socket which is now not used. Virgin Media; My Virgin Media; Shop; Help;. If you're happy with this and for the charge we can make the arrangements for you 🙂. Don’t plug the power cable into a plug socket yet. on 05-09-2023 20:36. Hi all, there is no wire coming out of the wall socket to connect to. Self installation but NO wall socket in QuickStart, set up and connections yesterday Devolo 1200 Powerline Adapter Cannot Connect to Hub 5 Since 23-May-2023 in Networking and WiFi yesterday Fibre optic cable in Networking and WiFi Thursday Hi, I ordered a broadband only package and was told my address was applicable for a self install kit. Thanks If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. The threaded fitting on the back of a VM Hub is a F-Socket and the RG6 coax cables have a F-Plug. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. Please help. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. Stay safe online. QuickStart, set up and connections. There are 10 types of people: those. Options. 5. The wall box may be branded with the logos of an old cable TV company (not VM). so I signed up with virgin however the wall socket at my flat is an open reach RJ11 socket. Hi there. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. you do have if you think any look possible as a VM connection and forum members can advise. When I proceeded to set up my Hub 3 I quickly realised that the socket coming from the wall does not fit the end. Virgin Media; My Virgin Media; Shop; Help;. Account - Cable. However, there is no Virgin Media Wall socket in my house. You don't need a wall socket specifically, as long as you have the relevant cabling to VM's network. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Account - Cable. Booking an engineer is easy with Virgin Media. Virgin Media; My Virgin Media; Shop;. It could be any of the 4 screw terminals in the first picture. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Switched On Families. Could I book an engineer and what number - 5155510. Stay safe online. See where this Helpful Answer was. There is one Ethernet connection point and socket with a circle on the wall. Outside work before installation in QuickStart, set up and connections yesterday; Book engineer for installation in QuickStart, set up and connections yesterday; Fitting a new Virgin media wall socket in QuickStart, set up and connections yesterday; No wall socket ? in QuickStart, set up and connections Tuesday; Engineer visit in. The hub got delivered on time as promised. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. The Messiest Home Unifi Setup Ubiquiti Community. Options. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Stay safe online. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Rob. Back a step. Browse Virgin Media Virgin Media Community. See where this Helpful. on 21-03-2023 18:43. 0 Kudos. Phone. Just remove the TV parts from the cover to leave a blank hole and thread the co-ax through the hole. Thank you for making your first post regarding the wall socket and your self install. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. Network Trial. The internal wall boxes are mostly oblong. The current range of cables supplied by VM are push-fit as opposed to screw thread but they still connect to the same wall points. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. 3 weeks ago. Ordered VM broadband and was recommended by the website to select the self quick install option. There is no other wall socket or anywhere for the round wire to go. SpeedQuickStart, set up and connections. Been trying to call VM to book an engineer to visit and help set up cabling, etc but no one answers. My father was previously paying around £35-40 for 1gbps with internet, now paying £75 for 1gbps, netflix, cinema, sports & telephone, he asked me to find something better in the next 10 days due to the cooling period. The block box on second picture is an amplifier for terrestrial TV. Despite being told by Virgin I am eligible for QuickStart, after receiving the package I found there is no wall socket to plug it into. 1. Some new sockets may look like one of the below. Could anyone please help to book an appointment for an engineer to setup the Virgin Media wall socket? Thank you Sourav In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. I recently moved to new house, i get my router today but there is no virgin box in home, just there is a virgin cable but wothout any socket connected to that Can i buy a wall socket? Or i should wait for technicin. Step 1 to installing the wifi is to plug it into the virgin media wall socket im supposed to have but I do not have one. When you see the ‘starting up’ screen, you can pull the tab out of the remote. 0 Kudos. Browse Virgin Media Virgin Media Community. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsRe: No virgin media wall socket. I have only got one rectangular shaped white socket (Shown as below) but it seems old. We only have a standard ethernet cable in the wall - no sign of a socket for the round isolator cable that is mentioned in the setup guide. Im trying to work out what connector is on the coax used to connect the hub 5 to the virgin media wall outlet. . SpeedI got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). Connect the cable adaptor to the black banded end of the 3m isolator cable. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. If QuickStart you shoul already have the socket or maned the technician will do. Options. The cable could be hidden within, or behind, furniture. Call the Pre-installation and delivery team on 0800 052 1734 and book a Tech install - 5111723. Hi I'm expecting my kit tomorrow but can't see a wall socket only a phone line box. New to the UK and just moved into our first home here. Quickstart is the quickest and easiest way to setup our services. 388. in Networking and WiFi Sunday; No Virgin Media Wall socket . I chose to do self installation, but on installing realised i dont have a wall socket to plug it in to. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. All the wall. Hi all, when I signed up for Virgin Media, it said the service was available at my house. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set up broadband package for my flat. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Account - Mobile. Previous tenants had painted over our VM wall socket, which has a wire fixed into it and is clipped along the skirting board to behind where our tv is. Can a member of the team contact me to arrange a. Tudor. Hi, I've just received my broadband self install parcel but it's missing the power supply for the wall socket. Virgin Media; My Virgin Media;. Otherwise you will need a maned install and call pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. Sometimes there is no wall box, just a trailing cable. We would like to show you a description here but the site won’t allow us. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. 2. Virgin Phone Switchover. But. Got my VM hub sent today, self installation kit however I don’t a VM socket but do have exterior box outside but only leads to Comcast box stating tv… any ideas or suggestions before ringing the installation teamSolved Remove Un Phone Line Just Cut It Virgin Media Community 4936267. My Virgin Media App. Could an engineer be arranged to install please as my account is due to go live today. I have checked outside and there is a brown box shared with the neighbour. Stay safe online. Cihank617. Networking and WiFi. Live TV uses co-ax cables. Solved: Hello, we got our self install kit delivered and I wanted to connect it, but we don't have a VM socket in our house So I need help - 5308127 Browse Virgin Media Virgin Media CommunityQuickStart, set up and connections. The box and cables may have been removed by the previous occupiers. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. There is a handy guide here 👉 Virgin-TV-V6-QuickStart-Guide-for-New-Customers. Virgin Media;. Browse Virgin Media Virgin Media Community. But I don't think I have any Virgin Media Wall sockets in my house. You can also check for a loose cable as not all properties have a socket. Call the pre-installation and delivery team on 0800 052 1734. Summary of Contents for Virgin Media Virgin TV V6. Account - Mobile. I was trying to book an engineer but I didn’t get anywhere. Hi there. Joining in. Turn on and start the hub. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. If you can find the brown/grey box outside, and trace where the VM cable goes to, it would help. The wall box may be branded with the logos of an old cable TV company (not VM). Tried looking but can't see a way to book an engineer for this? Thanks If you don't have the cabling then call the pre-installs team on 0800 052 1734. on 30-09-2022 14:24. My Virgin Media App. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. The cable on the right looks like is for a Freeview TV antenna. I have had a look into your service and I can see you were able to recently. The Virgin Media connection can be loose cable, perhaps from the outside you can see where it enters. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. We can assist further publicly for now with your Wi-Fi issues. Browse Virgin Media Virgin Media Community. We've set up the main 360 TV box downstairs, cabled directly into the Virgin Media wall outlet and via ethernet into the router so we've no issues at all there. 2 as the wire is already in. £30 an appointment – If you can get QuickStart but choose not to. My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. Networking and WiFi. Call the Pre-installation and delivery team on. But. Post up some photos of your wall socket and its cable ends and Hub socket. Post a few pictures of what you have. 22-12-2022 19:19 - edited 22-12-2022 19:20. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Stream from Virgin Media. New customer, trying to self install my hub and 360 box. If an engineer is offered - accept that. Received my equipment yesterday, this morning I tried to push gently the red banded coax cable into the wall socket and the F connector fell off the cable! I called VM tech support and they said they are going to send a new cable in 3-5 days. I ordered a broadband only package because it said I could self install the kit. There’s a BT open reach box so I’m guessing the previous occupier was with them and not VM. They will re-wire to your requirements. I ordered my self installation kit in August to arrive for the 11th of September, however, I have not received the package and any confirmation of delivery. My Virgin Media App. QuickStart, set up and connections. We would like to show you a description here but the site won’t allow us. Welcome on board! Sorry to see you're missing the isolator plate (big white VM socket) for your services to be installed. I make the order with Quick Install, but I don’t have any wall socket in my house. You will need to use VM supplied coax cables from the. Don't understand why I would qualify for Quick Start if the property didn't have the right connections?Quick tips on prepping for Virgin Media technician's visit. Virgin Phone Switchover. Tech Chatter. Both your fibre cable and Wi-Fi router will be plugged into this. I’ve just lived into my new house and received my Virgin box. We would like to show you a description here but the site won’t allow us. The wall socket I have within my home does not appear to be working. 2) plug new provided cable into hub. The cables from the external box lead to a Bt open reach socket and a blank socket. Options. Some new sockets may look like. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I. Being connected to the internet is one of the most important modern essentials in 20. Sorry to see you're missing the isolator plate (big white VM socket) for your services to be installed. I’ve called and called yet keep getting passed around and then excuses such as the servers are down etc. Hi PicklesPower, Welcome to the Community and thank you for posting. I don't have a virgin media wall socket and this is stressing me out. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. - 5062651I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Manage Your Account. Now your photo has appeared, the socket on the LHS is a TV and radio aerial connection and is no use for VM. 2 weeks ago - last edited 2 weeks ago. 0 Kudos. Thank you for your post and welcome to the community. No Virgin Media Wall Socket on 13-04-2022 14:47. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Sometimes there is no wall box, just a trailing cable. The coax cable from the study can be used for the other 360 box in the kitchen. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. This so calle. Ordered VM broadband and was recommended by the website to select the self quick install option. However, I do not have any of the specified wall sockets available. Virgin cables must only be provided by isolated sockets provided by Virgin Media. QuickStart, set up and connections. Ordered VM broadband and was recommended by the website to select the self quick install option. Stay safe online. Account - Cable. The one thats on the bottom is the one you need for Virgin. Networking and WiFi. They can screw into the Hub but more likely will just connect by Pushing in If you cant sort it with help on here. Browse Virgin Media Virgin Media Community. When plugged into either cable the hub just flashes green 🤷🏼 ♀️ 0 Kudos Thanks for posting, welcome to both the community and indeed Virgin Media. Unlike Virgin Media, BT’s self-installation process is free of charge. Ordered VM broadband and was recommended by the website to select the self quick install option. No wall socket to connect. Hi. Call the pre-installation and delivery team on 0800 052 1734. Look for an omnibox on the outside of your property and try and trace the cable. Sorry to see you're missing the isolator plate (big white VM socket) for your services to be installed.